Refund Policy – Arrivals BD
At Arrivals BD, your satisfaction is our priority. If you are not happy with your order, we offer a smooth and transparent refund process.
✅ When You Are Eligible for a Refund
You can request a refund if:
You received a damaged or defective product.
You received the wrong product.
Your product is missing parts/accessories.
Your order was canceled before shipment.
You returned an item within the eligible return period (7 days).
❌ When Refunds Are Not Applicable
Refunds will not be issued if:
The product was used, damaged, or altered after delivery.
The item is from a non-returnable category (personal care items, undergarments, perishables, clearance items).
You changed your mind after use without any valid product issue.
⏱️ Refund Timeline
Refunds are processed within 7–10 working days after we receive and inspect your returned product.
In case of delays, our team will keep you updated on the status.
💵 Refund Method
If you paid via bKash, Nagad, Rocket, Debit/Credit Card, or Bank Transfer – your refund will be credited back to the same account.
For Cash on Delivery (COD) orders – refunds will be processed via bank transfer or mobile wallet.
🚚 Shipping & Handling Costs
If the error is on our side (defective, damaged, or wrong product) – we will bear the return shipping cost.
If the return is due to a change of mind, the customer will bear the return shipping cost.
📞 How to Request a Refund
Contact our Customer Service Team within the eligible timeframe.
Provide your Order Number and a brief explanation of the issue.
Our team will guide you through the return and refund process.
At Arrivals BD, we are committed to building trust with every purchase. Your peace of mind matters most to us.