Returns Policy

At Arrivals BD, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with easy returns and exchanges.

✅ Eligibility for Returns & Exchanges

• You may request a return or exchange within 7 days of receiving your product.

• The item must be unused, unworn, and in its original packaging with all tags, manuals, and accessories included.

• Products that are damaged, used, or altered after delivery will not be eligible for return.

❌ Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

• Personal care items (toothbrushes, trimmers, etc.)

• Undergarments & innerwear

• Perishable or consumable goods

• Discounted or clearance items (unless defective)

⚡ Defective or Wrong Product Delivered

• If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

• We will arrange a free replacement or full refund after verification.

💳 Refunds

• Refunds will be processed to your original payment method (bKash, Nagad, card, or bank account) within 7–10 working days after we receive and inspect the returned product.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or mobile wallet.

🚚 Exchange Process

• To exchange an item for a different size, color, or product, please submit a request through our Customer Support.

• Additional delivery charges may apply depending on the exchange request.

📞 How to Request a Return/Exchange

1. Contact our Customer Service Team via phone, email, or live chat.

2. Provide your order number and product details.

3. Our team will arrange a pickup or guide you through the return process.

At Arrivals BD, your satisfaction is our top priority. We ensure every product is delivered with care, but if something isn’t right, we’ll make it right.